Privacy Policy
Protecting your privacy is our top priority
1. Introduction
At MyRoomie, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding your data when you use our platform.
We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your rights are protected.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Profile photos and personal descriptions
- University or workplace information
- Age, gender, and location preferences
- Payment information (processed securely by Stripe)
Preference and Behavioral Data
- Housing preferences and compatibility quiz responses
- Search history and listing interactions
- Communication patterns and messaging data
- MBTI personality assessment results
Technical Information
- IP address, browser type, and device information
- Usage analytics and platform interaction data
- Cookies and similar tracking technologies
- Location data (with your permission)
3. How We Use Your Information
Primary Services
- Creating and maintaining your user profile
- Matching you with compatible roommates and accommodations
- Facilitating communication between users
- Processing payments and managing subscriptions
- Providing customer support and platform assistance
Platform Improvement
- Analyzing usage patterns to improve our services
- Developing new features and compatibility algorithms
- Conducting research to enhance user experience
- Ensuring platform security and preventing fraud
Legal Bases (GDPR)
We process your data based on:
- Consent: When you explicitly agree to data processing
- Contract: To provide our services as agreed
- Legitimate Interest: For platform improvement and security
- Legal Obligation: To comply with applicable laws
4. Information Sharing and Disclosure
With Other Users
Your profile information, preferences, and photos are visible to other users for matching purposes. You control what information to include in your profile.
Service Providers
- Stripe for payment processing
- Supabase for data hosting and management
- Email service providers for communications
- Analytics services for platform improvement
Legal Requirements
We may disclose information when required by law, court order, or to protect user safety and prevent fraud.
We Never
- Sell your personal data to third parties
- Share your information without legal basis
- Use your data for unauthorized marketing
5. Your Privacy Rights
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Revoke consent for data processing
How to Exercise Your Rights
Contact us at privacy@myroomie.eu to make a data subject request. We will respond within 30 days as required by GDPR.
6. Data Security and Retention
Security Measures
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure hosting with industry-standard protections
Data Retention
- Profile data: Retained while your account is active
- Communication data: Retained for 2 years for safety purposes
- Payment data: Retained as required by financial regulations
- Analytics data: Anonymized and retained for platform improvement
You can request data deletion at any time, subject to legal retention requirements.
7. Cookies and Tracking Technologies
Types of Cookies We Use
- Essential: Required for platform functionality
- Performance: Help us analyze and improve the service
- Functional: Remember your preferences and settings
- Marketing: Used for advertising (with consent)
You can manage cookie preferences through your browser settings or our cookie consent tool.
8. International Data Transfers
Your data may be processed in countries outside the European Economic Area (EEA).
We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) with service providers
- Adequacy decisions by the European Commission
- Appropriate safeguards as required by GDPR
9. Children's Privacy
MyRoomie is not intended for users under 18 years of age.
We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
Users under 18 may only use our service with parental consent and supervision.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
We will notify you of significant changes via:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications for material changes
Your continued use of MyRoomie after changes indicates acceptance of the updated policy.
11. Contact Us
Data Protection Contact
- Email: privacy@myroomie.eu
- Data Protection Officer: dpo@myroomie.eu
- Address: MyRoomie Privacy Team, [Address]
Supervisory Authority
If you have concerns about our data processing that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.